How SmileReply works

SmileReply turns a patient's smile photos into a personal consultation, without them coming in first.

The five steps

1
The patient sends their photos
On your website they take five photos of their smile (front, left, right, upper and lower), add their details and tell you what they'd like to improve. They get an email straight away saying you'll be in touch, usually within 1 to 2 days.
2
You're notified
An email arrives, and the assessment appears in Submissions as New. Our AI looks at the photos in the background and drafts findings for you to check.
3
You grade it
You review the photos, confirm the findings, choose the treatments and plan, and pick how to deliver it. See Grading a submission.
4
You send it
The patient gets a text and an email with a link to their consultation. For a video consult, these go out once the video has finished preparing.
5
The patient watches and responds
They watch their video, see their before and after, plan and pricing, and can book, ask the AI questions, or message you.

Understanding your dashboard

Learn what each status means and where to find patient activity.

Submission statuses

Every submission has a status. Here's what each one means.

NewWaiting for you to grade.

PreparingThe consultation video is being made.

SentThe patient has been notified.

ViewedThe patient has watched their consultation.

Booking requestedThe patient has asked to book.

Where to find activity

Where to find each kind of patient activity in SmileReply.

SubmissionsReview assessments and track their status.

Booking requestsSee patients who have asked for an appointment.

MessagesRead questions patients send from their patient portal.

OutcomesRecord what happened next, such as booked, no-show or treatment completed.

Reminders

If a patient hasn't watched their consultation, we send up to three gentle reminder emails: after 1 day, 4 days and 12 days. They stop as soon as the patient watches it. You can turn them off for a patient under Edit patient in the submission grading screen.

1 dayFirst reminder email

4 daysSecond reminder email

12 daysThird reminder email

Tip: Texts are only sent between 8am and 9pm in your timezone. Anything sent outside those hours goes out the next morning.

Still stuck?

Message us from your dashboard and we’ll get back to you as soon as possible.

Contact support